{"id":29111,"date":"2026-05-04T00:05:26","date_gmt":"2026-05-04T00:05:26","guid":{"rendered":"https:\/\/aswaqoropa.com\/politique-de-retour-et-de-remboursement\/"},"modified":"2026-05-17T04:59:11","modified_gmt":"2026-05-17T04:59:11","slug":"politique-de-retour-et-de-remboursement","status":"publish","type":"page","link":"https:\/\/aswaqoropa.com\/fr\/politique-de-retour-et-de-remboursement\/","title":{"rendered":"Politique de Retour et de Remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29111\" class=\"elementor elementor-29111 elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-7c7179eb e-flex e-con-boxed e-con e-parent\" data-id=\"7c7179eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c262c4b color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"7c262c4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<style>\n    .aswaq-policy-container {\n        direction: ltr;\n        text-align: left;\n        font-family: 'Segoe UI', Roboto, -apple-system, sans-serif;\n        color: #000;\n        line-height: 1.7;\n        max-width: 1000px;\n        margin: 0 auto;\n        padding: 10px;\n    }\n    \/* Section Headers *\/\n    .policy-hero {\n        border-left: 6px solid #000;\n        padding: 25px;\n        background: #f9f9f9;\n        margin-bottom: 45px;\n        font-size: 18px;\n    }\n    \/* Grid Layout *\/\n    .policy-grid-main {\n        display: grid;\n        grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));\n        gap: 40px;\n        margin-bottom: 50px;\n    }\n    .policy-box {\n        border-bottom: 1px solid #e0e0e0;\n        padding-bottom: 25px;\n        transition: 0.3s;\n    }\n    .policy-box:hover {\n        border-bottom-color: #000;\n    }\n    .policy-header {\n        display: flex;\n        align-items: center;\n        margin-bottom: 15px;\n    }\n    .policy-header svg {\n        margin-right: 12px;\n        flex-shrink: 0;\n    }\n    .policy-header h3 {\n        font-size: 20px;\n        font-weight: 800;\n        text-transform: uppercase;\n        letter-spacing: 0.5px;\n        margin: 0;\n    }\n    \/* Dark Highlight Box *\/\n    .non-returnable-section {\n        background: #000;\n        color: #fff;\n        padding: 40px;\n        margin: 50px 0;\n    }\n    .non-returnable-section h3 {\n        color: #fff;\n        margin-bottom: 25px;\n        font-size: 22px;\n        border-bottom: 1px solid #333;\n        padding-bottom: 15px;\n    }\n    .non-returnable-grid {\n        display: grid;\n        grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));\n        gap: 15px;\n    }\n    \/* Contact Section *\/\n    .policy-cta {\n        text-align: center;\n        padding: 60px 20px;\n        background: #fcfcfc;\n        border: 1px solid #eee;\n        margin-top: 60px;\n    }\n    .btn-contact {\n        display: inline-block;\n        background: #000;\n        color: #fff;\n        padding: 15px 45px;\n        text-decoration: none;\n        font-weight: 700;\n        margin-top: 20px;\n        transition: 0.3s;\n    }\n    .btn-contact:hover {\n        background: #333;\n        color: #fff;\n    }\n    @media (max-width: 768px) {\n        .policy-grid-main { grid-template-columns: 1fr; }\n        .non-returnable-section { padding: 25px; }\n    }\n<\/style>\n\n<div class=\"aswaq-policy-container\">\n\n    <div class=\"policy-hero\">\n        Nous nous effor\u00e7ons d&#8217;offrir la meilleure exp\u00e9rience d&#8217;achat. Si vous rencontrez un probl\u00e8me avec votre commande, vous pouvez demander un retour ou un \u00e9change selon les conditions professionnelles suivantes.\n    <\/div>\n\n    <div class=\"policy-grid-main\">\n        \n        <div class=\"policy-box\">\n            <div class=\"policy-header\">\n                <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"black\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><polyline points=\"12 6 12 12 16 14\"><\/polyline><\/svg>\n                <h3>1. P\u00e9riode de Demande<\/h3>\n            <\/div>\n            <p>Vous pouvez demander un retour ou un \u00e9change dans un d\u00e9lai de <strong>3 jours<\/strong> suivant la livraison. Veuillez nous contacter via WhatsApp ou le service client avec :<\/p>\n            <ul style=\"list-style-type: square; padding-left: 20px; font-size: 14px;\">\n                <li>Num\u00e9ro de commande<\/li>\n                <li>Photos claires du produit<\/li>\n                <li>Raison du retour\/\u00e9change<\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"policy-box\">\n            <div class=\"policy-header\">\n                <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"black\" stroke-width=\"2\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"><\/path><polyline points=\"22 4 12 14.01 9 11.01\"><\/polyline><\/svg>\n                <h3>2. \u00c9ligibilit\u00e9<\/h3>\n            <\/div>\n            <p style=\"font-size: 14px;\">Pour qu&#8217;une demande soit accept\u00e9e, le produit doit \u00eatre :<\/p>\n            <ul style=\"list-style-type: square; padding-left: 20px; font-size: 14px;\">\n                <li>Non utilis\u00e9, non lav\u00e9 et non endommag\u00e9.<\/li>\n                <li>Avec toutes les \u00e9tiquettes d&#8217;origine (Tags) attach\u00e9es.<\/li>\n                <li>Dans son emballage et son \u00e9tat d&#8217;origine.<\/li>\n                <li>Sans aucune odeur ni signe d&#8217;usure.<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n\n    <div class=\"non-returnable-section\">\n        <h3><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"white\" stroke-width=\"2\" style=\"vertical-align: middle; margin-right: 10px;\"><path d=\"M18.36 6.64a9 9 0 1 1-12.73 0\"><\/path><line x1=\"12\" y1=\"2\" x2=\"12\" y2=\"12\"><\/line><\/svg> Articles Non Retournables<\/h3>\n        <div class=\"non-returnable-grid\">\n            <div style=\"font-size: 14px;\">\u2022 Articles en solde \/ Liquidation<\/div>\n            <div style=\"font-size: 14px;\">\u2022 Sous-v\u00eatements et Maillots de bain<\/div>\n            <div style=\"font-size: 14px;\">\u2022 Parfums et Cartes cadeaux<\/div>\n            <div style=\"font-size: 14px;\">\u2022 Endommag\u00e9 par une mauvaise utilisation<\/div>\n        <\/div>\n        <p style=\"margin-top: 20px; font-size: 12px; opacity: 0.7;\">* Les articles sans emballage ou \u00e9tiquettes d&#8217;origine ne sont strictement pas \u00e9ligibles.<\/p>\n    <\/div>\n\n    <div class=\"policy-grid-main\">\n        \n        <div class=\"policy-box\">\n            <div class=\"policy-header\">\n                <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"black\" stroke-width=\"2\"><path d=\"M16 3h5v5M8 21H3v-5M3 3l18 18\"><\/path><\/svg>\n                <h3>3. Politique d&#8217;\u00c9change<\/h3>\n            <\/div>\n            <p style=\"font-size: 14px;\">Les \u00e9changes d\u00e9pendent de la disponibilit\u00e9 des stocks. Comme nous proposons des produits <strong>Outlet<\/strong> en quantit\u00e9s limit\u00e9es, la disponibilit\u00e9 des tailles\/couleurs n&#8217;est pas garantie. Les frais d&#8217;exp\u00e9dition pour les \u00e9changes sont \u00e0 la charge du client.<\/p>\n        <\/div>\n\n        <div class=\"policy-box\">\n            <div class=\"policy-header\">\n                <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"black\" stroke-width=\"2\"><path d=\"M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z\"><\/path><line x1=\"12\" y1=\"9\" x2=\"12\" y2=\"13\"><\/line><line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"><\/line><\/svg>\n                <h3>4. Articles Erron\u00e9s\/Endommag\u00e9s<\/h3>\n            <\/div>\n            <p style=\"font-size: 14px;\">Contactez-nous dans les <strong>24 heures<\/strong> si vous recevez un article d\u00e9fectueux ou incorrect. Dans ce cas, les retours\/\u00e9changes sont trait\u00e9s <strong>sans frais suppl\u00e9mentaires<\/strong>.<\/p>\n        <\/div>\n    <\/div>\n\n    <div style=\"border: 1px solid #000; padding: 40px; margin-bottom: 50px;\">\n        <h3 style=\"margin-top: 0; text-transform: uppercase; letter-spacing: 1px;\">Remboursements et Annulations<\/h3>\n        <div style=\"display: grid; grid-template-columns: 1fr 1fr; gap: 30px; margin-top: 20px;\">\n            <div style=\"font-size: 14px;\">\n                <strong>Remboursements :<\/strong> Trait\u00e9s via le mode de paiement d&#8217;origine apr\u00e8s inspection. Les remboursements \u00e9lectroniques peuvent prendre de 5 \u00e0 15 jours ouvrables. Les frais d&#8217;exp\u00e9dition ne sont pas remboursables.\n            <\/div>\n            <div style=\"font-size: 14px;\">\n                <strong>Annulations :<\/strong> Vous pouvez annuler dans les 12 heures suivant la confirmation de la commande (avant l&#8217;exp\u00e9dition). Une fois exp\u00e9di\u00e9e, les politiques de retour standard s&#8217;appliquent.\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-cta\">\n        <h2 style=\"margin: 0; font-size: 28px; font-weight: 800;\">Besoin d&#8217;aide ?<\/h2>\n        <p style=\"color: #666; margin-top: 10px;\">Notre \u00e9quipe de support est pr\u00eate \u00e0 vous aider concernant vos pr\u00e9occupations de confidentialit\u00e9 ou de retour.<\/p>\n        <a href=\"mailto:info@aswaqoropa.com\" class=\"btn-contact\">CONTACTEZ-NOUS<\/a>\n        <p style=\"margin-top: 20px; font-weight: 700;\">info@aswaqoropa.com<\/p>\n    <\/div>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nous nous effor\u00e7ons d&#8217;offrir la meilleure exp\u00e9rience d&#8217;achat. Si vous rencontrez un probl\u00e8me avec votre commande, vous pouvez demander un<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29111","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aswaqoropa.com\/fr\/wp-json\/wp\/v2\/pages\/29111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aswaqoropa.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aswaqoropa.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aswaqoropa.com\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/aswaqoropa.com\/fr\/wp-json\/wp\/v2\/comments?post=29111"}],"version-history":[{"count":1,"href":"https:\/\/aswaqoropa.com\/fr\/wp-json\/wp\/v2\/pages\/29111\/revisions"}],"predecessor-version":[{"id":30013,"href":"https:\/\/aswaqoropa.com\/fr\/wp-json\/wp\/v2\/pages\/29111\/revisions\/30013"}],"wp:attachment":[{"href":"https:\/\/aswaqoropa.com\/fr\/wp-json\/wp\/v2\/media?parent=29111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}